1. Filtrete™ Smart Air Filters + Filtrete™ Smart App - FAQ
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Filtrete™ Smart Air Filters + Filtrete™ Smart App - FAQ

Have questions about Filtrete™ Products? See our Filtrete™ FAQs Page

  • Getting Started

    Q: How do I set up the app for the Filtrete™ Smart Air Filter?

    A: Download the Filtrete™ Smart App, which is available for free for iOS and Android on the App Store and Google Play, and follow the instructions on the setup screens.

    Q: How do I set up my Filtrete™ Smart Air Filter?

    A: Follow the instructions provided in the packaging.
     

    1. Download and open Filtrete Smart App, available for free on the App Store and Google Play
    2. Enable Bluetooth on your mobile device
    3. Follow instructions on screens to pair
    4. Remove tab on filter’s sensor
    5. Please be patient, for certain mobile devices Bluetooth pairing may take up to 4 minutes

    Q: Why do you need my location to set up the app?

    A: Allowing location services helps improve the user experience.

    For iOS:
    Location services are used to connect with your Smart Air Filter when within close proximity (while the app is in the background) and to display outdoor air quality (when the app is open). By enabling location services and choosing “Always Allow”, the app will know when you’re within the geo-fence proximity and will automatically trigger a connection with the Filtrete™ Smart Air Filter sensor without requiring additional steps for the user.

    For Android:
    It allows you to view outdoor air quality for your current location. The app DOES NOT use your location while it is running in the background. It only accesses your current location to display outdoor air quality when the app is open.

    The Filtrete™ Smart App needs access to Bluetooth® Low Energy (BLE) in order to connect and pair with the Smart Air Filter sensor. It's a requirement from the Android operating system to allow location services in order to access Bluetooth Low Energy (BLE) connectivity. If you would like to learn more about these Android requirements, you can view the information below:

    https://developer.android.com/guide/topics/connectivity/bluetooth-le.html#permissions

    https://developer.android.com/reference/android/bluetooth/le/BluetoothLeScanner.html#startScan
    (java.util.List%3Candroid.bluetooth.le.ScanFilter%3E,%20android.bluetooth.le.ScanSettings,%20android.app.PendingIntent)

    For that reason, the Filtrete Smart App asks for location access type “Allow all the time” so that it can access Bluetooth, even when it’s open in the background. This allows the app to gather data from the sensor without requiring additional steps (like opening the app).

    Q: What happens if I don’t allow access to location?

    For iOS:
    If the Filtrete Smart App does not have access to your location, we are not able to trigger a connection with your filter when you’re in close proximity (at home, for example). Without location access to the app, you will need to manually open the app when you’re close to your filter in order to collect sensor data to calculate filter life.

    If your app has not connected to your filter’s sensor in over 7 days, we use our backup system to estimate your filter life based on outdoor weather information available from your filter’s location. This backup calculation estimates your HVAC run-time by using outdoor weather data, such as temperature, so the filter life is reduced based on the estimate HVAC run-time of your home location’s weather trends.

    For Android:
    It is a requirement from the Android operating system that location services is granted for the Filtrete Smart App to use Bluetooth®. If you deny access to location services “while using the app” or “all the time”, the app will not be able to pair and connect with your Smart Air Filter to collect the data needed to calculate filter life. If you choose to grant access to location services, but not “all the time”, “only while using the app”, this means that the Filtrete Smart App will only be able to connect to your filter when the app is open and you are within close proximity to your filter (at home, for example). If you choose to grant access to location services “all of the time”, a connection will automatically be triggered to collect data when you are in close proximity to your filter, even if the app is in the background.

    If your app has not connected to your filter’s sensor in over 7 days, we use our backup system to estimate your filter life based on outdoor weather information available from your filter’s location. This backup calculation estimates your HVAC run-time by using outdoor weather data, such as temperature, so the filter life is reduced based on the estimate HVAC run-time of your home location’s weather trends.

    Q: How do you have air quality information for my location already uploaded?

    A: The outdoor air quality information is pulled from the closest EPA Weather Station, which shows current and historical information based on your selected location. This reflects outdoor air quality only. To view indoor air quality, a separate compatible indoor air quality monitor needs to be purchased and paired.

    Q: How can I add more locations to track outdoor air quality?

    A: You can add additional outdoor air quality locations by pressing the “+” icon on the bottom of your app screen. From there, you’ll see the option to add “Outdoor Air Location” and you can search by city or zip code. To view your additional locations, simply swipe left on the Outdoor Air Quality tile.

    Q: How can I change push-notification settings?

    A: To change notifications, click the “My Profile” icon on the bottom-right of the main screen, select “Settings” in the top-right of the next screen, and you will then have the ability to update your notification preferences.

    Q: How can I change my user profile settings?

    A: To change, click the “My Profile” icon on the bottom-right of the main screen, select “Edit” and you will then have the ability to update your profile.

    Q: How many filters can I have paired to the app at one time?

    A: For iOS devices, you can add as many filters as needed. For Android devices, Bluetooth connections are limited to 8 filters in total.

    Q: Why do you need to know my user profile information?

    A: Understanding what makes your home unique allows Filtrete™ Smart to provide more relevant content and tips to help you improve your indoor air quality. This information is not required, however, and basic app functionality will not be negatively impacted if you choose not to fill out the profile settings.

    Q: Where can I find tips?

    A: Tips can be found on the bottom task bar in the main app screen by clicking on the “Tips” icon.

    Q: How can I unsubscribe from the monthly email?

    A: Click the “My Profile” icon on the bottom-right of the main screen, select “Settings” and you will then have the ability to update your Email Communication preferences.

    Q: How can I change my location sharing settings?

    A: For iOS, click on your device “Settings” (outside of the Filtrete Smart App), scroll down and choose “Filtrete Smart” within your app menu, and click on “Location” to adjust your settings.

    For Android devices:
     

    • Pixel and Android 9: Press on device “Settings” (outside of the Filtrete Smart App), Scroll down to “Apps and Permissions”, choose “Filtrete Smart”, press on “Permissions” and then turn on “Location”
    • Samsung and Android 8: Press on device “Settings” (outside of the Filtrete Smart App), Scroll down to “Apps”, choose “All Apps” at the top of the screen, scroll down to “Filtrete Smart”, scroll down to “App Settings” and press on “Permissions” then turn on “Location”.
    • Samsung and Android 6.0.1: Press on device “Settings” (outside of the Filtrete Smart App), activate the “DEVICE” tab, press on “Applications”, press on “Application manager”, choose “All Apps” at the top of the screen, scroll down to “Filtrete Smart”, press on “Permissions” then turn on “Location”.

    Q: How do I get more information on my filter?

    A: Click on the “Filter Life” tile for more detail on your paired/installed filters.

    Q: What does the “Pair Replacement” button do?

    A: By choosing to “Pair Replacement”, your current/old filter will be deleted and your new replacement will be added in its place. Your filter’s settings will be saved and applied to your new replacement (i.e. Location Name, Filter Name).

    Q: What does the “Buy Replacement” button do?

    A: By clicking on “Buy Replacement”, Filtrete™ Smart will show online retailer options to repurchase your current filter type and size based on its unique UPC. By clicking on your preferred retailer, your phone’s web browser will automatically direct you to the retailer’s site to purchase your filter online.

    Q: How do I set up Dash Replenshiment from Amazon for my Smart Air Filter?

    A: If you have purchased your filter from Amazon, you are able to initiate auto replenishment from Amazon Dash Replenishment Service (DRS). You will be prompted to enroll into auto replenishment upon initial setup of your filter and upon replacement with a new filter to enable DRS services. Please visit amazon.com/drs to learn more.

    Q: How can I see multiple filters?

    A: To view your paired air filters, simply swipe left on the “Filter Life” tile. The filters paired will be ordered based on install date.

    Q: How do I add an indoor air quality monitor?

    A: Currently, the Speck Air Quality Monitor is the only compatible device with the Filtrete™ Smart App. If you have a Speck monitor and wish to see indoor air quality reflected in your Filtrete Smart app, click on the blue “+” on the bottom of the home screen and then “Add Indoor Air Quality Monitor.” Follow the step-by-step instructions to set up your Speck account within the app. For more information, please visit www.specksensor.com.

    Q: Can I change language?

    A: Today, Filtrete™ Smart supports English and French Canadian. The language shown is based on the default language settings on your mobile phone. Language will only change if your phone’s language settings are changed.

    Q: Does this work with any voice assistants (Amazon Alexa, Google Assistant)?

    A: Yes, Filtrete™ Smart currently is currently compatible with the Filtrete Smart Alexa Skill and works with Google Assistant as well – start by saying, “Hey Google, talk to Filtrete.”

    Q: How do I set up my Alexa Skill?

    A: Open the Alexa app on your mobile device. Press the menu bar on the top left of the home screen, and then select “Skills & Games.” Type “Filtrete Smart” in the search bar at the top of the screen and enable the skill. The Alexa app will prompt you to take steps to verify your Filtrete Smart account. Once verified, you will be able to make voice commands such as, “Alexa, ask Filtrete Smart for the status of my filter.”

    Q: How do I set up the Google Assistant?

    A: The Google Assistant will begin working with Filtrete by simply stating, “Hey Google, talk to Filtrete.”

    Q: Does this work with the ‘Shortcuts’ feature on my iPhone?

    A: Yes, you can enable Siri Shortcuts within the ‘My Profile’ section of the App. You’ll find suggestions like, “Hey Siri, do my filters need to be replaced?” or “Hey Siri, check the status of my filters”, which you can add by recording a personalized phrase.

    Q: How long does the battery last?

    A: The coin cell battery in the Filtrete™ Smart Air Filter sensor is designed to last close to 1 year after the ‘Pull tab’ has been removed – which is much longer than the life of the filter.

    Q: Does this work with my tablet or iPad?

    A: Filtrete™ Smart can work on your preferred tablet device, but please note that screen design is not fully optimized for every screen size. This does not negatively affect basic app functionality.

    Q: Is this a countdown timer?

    A: Filtrete™ Smart Air Filter sensors detect changes in air pressure and calculate filter life based on air flow and usage – not just time.

    If a Filtrete™ Air Filter without a sensor is added to the app through a UPC/barcode scan – a simple countdown timer is created based on the timing preferences of the user.

    Q: How do we determine filter life?

    A: Filtrete™ Smart Air Filters: The sensor on Smart Air Filters tracks air filter life by detecting changes in air pressure over time. Filtrete then determines your filter life based on air flow and usage, not just time – allowing you to know the right time to change your air filter – not too early and not too late.

    All other Filtrete™ Air Filters: The barcode scan function creates a simple and easy-to-use daily countdown timer, based solely on install date and your preferred change frequency. For 1” air filters, the three change options are 30 days, 60 days, and 90 days – and for deep pleat filters (4” depths and larger), the timing options are 3 months, 6 months, and 12 months. If you’d like to change the timing frequency after initially selected, you are able to “Edit Filter Timer” by pressing the “Edit” button on your preferred filter in the top right-hand corner of the screen.

    Q: Does the outdoor air quality determine filter life?

    A: No. Filter life is determined by measuring changes in pressure that the sensor on the filter detects inside your home, and filter life is based on actual air flow and usage of your heating & cooling system.

    Q: Can I buy replacements directly from the app?

    A: Yes, you have the ability to see retailers that carry Filtrete filters by clicking the “Products” icon at the bottom of the home screen and then purchase the filters through your preferred retailer’s site.

    Q: I haven’t received any updates – what do I need to do?

    A: Ensure that the Filtrete™ Smart App is open on your mobile device, your Bluetooth is enabled, and your phone is within range (approx. 50 ft) of the Smart Air Filter. Once these factors are met, your Filtrete Smart app is designed to upload sensor data automatically, and a new filter life percentage will be calculated and shown accordingly. If your filter has not received updates in some time, it may take a few hours for all of the data to fully upload to the app and the cloud. If that is the case, please leave the Filtrete Smart App open in the background on your phone.

    Q: I’m getting email messages from Filtrete™ Brand not relating to my Smart Air Filter – how can I stop these?

    A: Simply click on the “unsubscribe” link at the bottom of the email message to cease further email communication.

    Q: Why does this not coordinate with my Filtrete 365 emails and filter change reminder?

    A: Filtrete 365 filter life estimates are based on local weather conditions, install date, and certain home environment factor input. Filtrete™ Smart Air Filters use sensor data captured in your home and actual system usage to determine filter life, so it’s very likely that change recommendations between the two programs may not coincide. Filtrete Smart Air Filters feature the most accurate filter life recommendations within the Filtrete family of products.

    Q: Why haven’t I received my account verification email?

    A: It is common to wait several minutes before receiving a verification email, but if more than ten minutes has passed, it’s recommended to check your SPAM or Junk folder as some email programs handle incoming emails differently. If no email shows up in these folders, it’s possible the email sign-up was written differently than your actual email address. Please feel free to write to FiltreteBrand@3M.com or call 1-800-388-3458 for any account creation issues or challenges.

    A: It is common to wait several minutes before receiving a verification email, but if more than ten minutes has passed, it’s recommended to check your SPAM or Junk folder as some email programs handle incoming emails differently. If no email shows up in these folders, it’s possible the email sign-up was written differently than your actual email address. Please feel free to write to FiltreteBrand@3M.com or call 1-800-388-3458 for any account creation issues or challenges.

    Q: No retailers are showing up when I click “Buy Replacement.”

    A: Filtrete™ Smart relies on a web crawling service to identify available retailers that carry your specific Smart Air Filter. If no retailer is showing up, try finding your filter from the product catalog within the app and select your type and size to see a potentially broader view of retailers.

    Q: How do I reset my password?

    A: Within the Filtrete™ Smart app, click on the “My Profile” icon on the bottom-right of the home screen, and look under your email address listed at the top of the screen for a link to “change my password”. If this link is not there, it is likely that you utilized social login with Facebook or Google, and would need to change your password through your respective social login platform.

  • Q: Why won’t my sensor/filter pair?

    A: Follow the instructions provided in the packaging.
     

    1. Download and open Filtrete Smart App, available for free on the App Store and Google Play
    2. Enable Bluetooth on your mobile device
    3. Follow instructions on screens to pair
    4. Remove tab on filter’s sensor
    5. Please be patient, for certain mobile devices Bluetooth pairing may take up to 4 minutes

    Q: How do Smart Air Filter sensors sync their data?

    A: This happens when the app is open or in the background. Sensor data is not uploaded if the app is deliberately closed. The sensor collects data throughout the day but uploads this data to your mobile device as soon as you are home and within range of the Smart Air Filter (maximum 50 feet). If you are not noticing any updates, ensure your Bluetooth is enabled and your phone and Smart Air Filter are within range.

    Tip: for automatic sensor and app data uploads, enabling your mobile phone’s location services can allow the app to ‘wake-up’ when you arrive home via geo-fencing.

    Q: Why does my app show ‘last updated’ a while after I’ve been within range of the filter?

    A: This could occur for a variety of reasons. Oftentimes, if your phone hasn’t had a chance to upload information from the Filtrete Smart Air Filter for a number of days, it might need up to an hour’s worth of upload time to fully receive all pressure data stored on the sensor. This time to upload can also be affected by how strong your cell phone service or wi-fi signal might be, as the sensor data needs time to upload to the cloud for filter life calculation. You will know if your filter sensor is uploading by the word “Updating…” to the right of the (i) icon on the filter detail page.

    Q: The app finds my filter sensor, but there is an error connecting.

    A: This could mean there is a slight delay from the connection (data upload cloud). The process may go faster if the mobile device is within good cellular signal range or connected to a strong wi-fi signal. Don’t worry, as long as all instruction steps are followed, the connection should be made with another try or two. Let our support team know if it doesn’t. The customer support team can be reached at 1-800-388-3458.

    Q: The app doesn’t find my sensor when trying to pair.

    A: This could mean a couple things.
     

    1. Make sure Bluetooth is enabled on your phone.
    2. Make sure the “battery tab” has been removed from the sensor. A signal won’t be sent out to your phone until this battery tab has been removed.
    3. Make sure your phone and your Smart Air Filter are in close proximity to one another.
    4. If all of the steps listed above are being followed and your sensor is still not pairing, please reach out to the customer support team at 1-800-388-3458 know and they will assist you.

    Q: Why won’t my sensor/filter pair?

    A: Follow the instructions provided in the packaging.
     

    1. Download and open Filtrete Smart App, available for free on the App Store and Google Play
    2. Enable Bluetooth on your mobile device
    3. Follow instructions on screens to pair
    4. Remove tab on filter’s sensor
    5. Please be patient, for certain mobile devices Bluetooth pairing may take up to 4 minutes

    Q: How do Smart Air Filter sensors sync their data?

    A: This happens when the app is open or in the background. Sensor data is not uploaded if the app is deliberately closed. The sensor collects data throughout the day but uploads this data to your mobile device as soon as you are home and within range of the Smart Air Filter (maximum 50 feet). If you are not noticing any updates, ensure your Bluetooth is enabled and your phone and Smart Air Filter are within range.

    Tip: for automatic sensor and app data uploads, enabling your mobile phone’s location services can allow the app to ‘wake-up’ when you arrive home via geo-fencing.

    Q: Why does my app show ‘last updated’ a while after I’ve been within range of the filter?

    A: This could occur for a variety of reasons. Oftentimes, if your phone hasn’t had a chance to upload information from the Filtrete Smart Air Filter for a number of days, it might need up to an hour’s worth of upload time to fully receive all pressure data stored on the sensor. This time to upload can also be affected by how strong your cell phone service or wi-fi signal might be, as the sensor data needs time to upload to the cloud for filter life calculation. You will know if your filter sensor is uploading by the word “Updating…” to the right of the (i) icon on the filter detail page.

    Q: The app finds my filter sensor, but there is an error connecting.

    A: This could mean there is a slight delay from the connection (data upload cloud). The process may go faster if the mobile device is within good cellular signal range or connected to a strong wi-fi signal. Don’t worry, as long as all instruction steps are followed, the connection should be made with another try or two. Let our support team know if it doesn’t. The customer support team can be reached at 1-800-388-3458.

    Q: The app doesn’t find my sensor when trying to pair.

    A: This could mean a couple things.
     

    1. Make sure Bluetooth is enabled on your phone.
    2. Make sure the “battery tab” has been removed from the sensor. A signal won’t be sent out to your phone until this battery tab has been removed.
    3. Make sure your phone and your Smart Air Filter are in close proximity to one another.
    4. If all of the steps listed above are being followed and your sensor is still not pairing, please reach out to the customer support team at 1-800-388-3458 know and they will assist you.
  • Location-Specific Questions:

    Q: Why do you need my location to set up the app?

    A: Allowing location services helps improve the user experience.

    For iOS:
    Location services are used to connect with your Smart Air Filter when within close proximity (while the app is in the background) and to display outdoor air quality (when the app is open). By enabling location services and choosing “Always Allow”, the app will know when you’re within the geo-fence proximity and will automatically trigger a connection with the Filtrete™ Smart Air Filter sensor without requiring additional steps for the user.

    For Android:
    It allows you to view outdoor air quality for your current location. The app DOES NOT use your location while it is running in the background. It only accesses your current location to display outdoor air quality when the app is open.

    The Filtrete™ Smart App needs access to Bluetooth® Low Energy (BLE) in order to connect and pair with the Smart Air Filter sensor. It's a requirement from the Android operating system to allow location services in order to access Bluetooth Low Energy (BLE) connectivity. If you would like to learn more about these Android requirements, you can view the information below:

    https://developer.android.com/guide/topics/connectivity/bluetooth-le.html#permissions

    https://developer.android.com/reference/android/bluetooth/le/BluetoothLeScanner.html#startScan
    (java.util.List%3Candroid.bluetooth.le.ScanFilter%3E,%20android.bluetooth.le.ScanSettings,%20android.app.PendingIntent)

    For that reason, the Filtrete Smart App asks for location access type “Allow all the time” so that it can access Bluetooth, even when it’s open in the background. This allows the app to gather data from the sensor without requiring additional steps (like opening the app).

    Q: What happens if I don’t allow access to location?

    For iOS:
    If the Filtrete Smart App does not have access to your location, we are not able to trigger a connection with your filter when you’re in close proximity (at home, for example). Without location access to the app, you will need to manually open the app when you’re close to your filter in order to collect sensor data to calculate filter life.

    If your app has not connected to your filter’s sensor in over 7 days, we use our backup system to estimate your filter life based on outdoor weather information available from your filter’s location. This backup calculation estimates your HVAC run-time by using outdoor weather data, such as temperature, so the filter life is reduced based on the estimate HVAC run-time of your home location’s weather trends.

    For Android:
    It is a requirement from the Android operating system that location services is granted for the Filtrete Smart App to use Bluetooth®. If you deny access to location services “while using the app” or “all the time”, the app will not be able to pair and connect with your Smart Air Filter to collect the data needed to calculate filter life. If you choose to grant access to location services, but not “all the time”, “only while using the app”, this means that the Filtrete Smart App will only be able to connect to your filter when the app is open and you are within close proximity to your filter (at home, for example). If you choose to grant access to location services “all of the time”, a connection will automatically be triggered to collect data when you are in close proximity to your filter, even if the app is in the background.

    If your app has not connected to your filter’s sensor in over 7 days, we use our backup system to estimate your filter life based on outdoor weather information available from your filter’s location. This backup calculation estimates your HVAC run-time by using outdoor weather data, such as temperature, so the filter life is reduced based on the estimate HVAC run-time of your home location’s weather trends.

  • Filter-Specific Questions:

    Q: How do I add additional filters?

    A: You can add additional filters by pressing the blue “+” button on the bottom of the main screen within the app, and following the same filter pairing instructions completed with your previous filter. From there, you’ll be able to see your newly added filter data by swiping ‘left’ to view additional filter detail cards.

    Q: What does it mean to ‘replace’ my filter?

    A: Filter ‘replacement’ is defined as a current filter’s information being removed from the app and a new one added in its place. Upon replacement, all previous filter data and filter life for the previous filter will be removed, with the exception of the name you gave to the old filter (i.e. Home Hallway). We only recommend following this step when you plan on physically taking a filter out of your home and discarding it when a new one is installed in its place. To replace a filter, click the blue “+” button on the home screen and following the pairing steps after clicking “Replace Existing Filter”.

    If you have multiple filters in your household, to add another new filter, simply press the blue “+” button and follow filter pairing steps after clicking “Add Additional Filter”.

    Q: What happens when I ‘remove’ my filter from the app?

    A: When you remove your filter from the app, all previous filter information and data will be lost. For security measures, you will not be able to pair that same filter again in the app.

    Q: How do I know if I have a Smart Air Filter?

    A: Filtrete™ Smart Air Filters are most easily recognized by a gold disc-shaped sensor enclosure permanently affixed to your air filter, and are currently only available in the following MPRs: 1500, 1900, 2200, 2500. If you do not see a gold disc attached to your filter, it is likely you do not have a Filtrete Smart Air Filter.

    Q: Can I add regular Filtrete Filters to the app?

    A: You can add any Filtrete™ Air Filter to the Filtrete™ Smart app by clicking on the blue “+” button at the bottom center of the app’s main home screen. If you have a Smart Air Filter, you will follow the pairing steps. If you have a traditional Filtrete Air Filter, you will need to scan the barcode from the product packaging to add to the app and set up a “timer” to remind you when to change your filter.

    Q: The app told me that it’s time to replace my filter, but my filter looks clean.

    A: Although physical appearance may be a good indicator in determining the best time to change your filter, Filtrete™ Air Filters are designed to capture even microscopic particles that are not visible. Your Smart Air Filter life is determined by changes in air pressure in order to help deliver sufficient air flow for your home’s HVAC system. We do not recommend leaving your Smart Air filter installed beyond 0% filter life, regardless of its physical appearance.

    Q: The app told me to replace my filter much sooner than I usually do.

    A: Filtrete™ Smart Air Filters were designed to help take the guesswork out of filter change and to do so at a time that is best for your home’s environment and heating & cooling system – not too early, and not too late. If the Smart Air Filter is sensing changes in air pressure that indicate rapidly declining filter life, it is possible that it is capturing unwanted particles at a rate higher than normal due to increased HVAC fan usage (extreme hot or cold outdoor temperatures), increased particles in your home’s air (construction, smoke/candle soot, pet dander), or with spikes in poor outdoor air quality (pollution, wild fires, etc.).

    Q: Do I need an app for the Smart Air Filter?

    A: Yes, you will need to download the Filtrete™ Smart App, which is available for free for iOS and Android on the App Store and Google Play.

    Q: Do I buy a new filter with a sensor every time, or is the sensor reusable?

    A: Yes, you will buy a new Smart Air Filter, which will have a new sensor attached. Once a filter has been used, you may dispose of the sensor (per your local electronics disposal guidelines). The sensor is not reusable.

    Q: When and where will these filters be available?

    A: The Smart Air Filters are available online and in-store with select Filtrete™ Brand retailers.

    Q: What performance levels are available for the Smart Air Filters?

    A: The Smart Air Filters are available in MPR 1500, 1900, 2200, and 2500.

    Q: Is the Smart Air Filter available in all filter sizes?

    A: No. There are many sizes of air filter slots, but the Smart Air Filter line covers the top sizes, depending on performance level.

    Q: Do I need to be close to my heating & cooling system for the filter data to upload to the Filtrete™ Smart App?

    A: After extensive testing, Filtrete™ Brand found the Bluetooth® sensor could connect to a phone throughout most areas of large homes. Typical range for Bluetooth is approximately 50ft. Additionally, a connection to the sensor does not need to be constant for data to flow; the sensor only needs to be connected for a minimal amount of time to upload about a week’s worth of stored sensor data.

    Q: How is Filtrete™ Brand integrating the Smart Air Filter into other smart home solutions like Nest, Amazon Echo, or Google Home?

    A: As we continue to build out the features of the Smart Air Filter product line and Filtrete™ Smart App, we’re interested in any and all ways to enhance the user experience. Integrating with major smart home solutions and ecosystems is something we are currently pursuing and will continue to do on an ongoing basis. Today, we integrate with Speck Air Quality Monitors, feature a Filtrete Smart Alexa Skill, work with Google Assistant, and will soon release Siri Shortcuts. If you have any preferred smart home integrations you might suggest, please feel free to let us know at filtretebrand@3M.com.

  • Account Settings & Security

    Q: How can I update my Smart Air preferences?

    A: You can update your preferences by pressing the “My Profile” icon on the bottom-right of the home screen. From there, you can revise preferences by clicking “Edit”. Additionally, you can click “Settings” in the top-right corner of this screen to set additional preferences.

    Q: Why does the app need my zip code?

    A: To help you understand your outdoor air quality, Filtrete™ Smart Air uses your zip code to deliver updated information on the air quality outside. We do not use the zip code for any other purposes.

    Q: Is my account data secure?

    A: All data falls under the protection of 3M’s Legal and Privacy policies. For more information, please click on the links about the bottom of the “My Profile” screen.

    Q: How do I deactivate my account?

    A: Please notify our support team and your request will be processed as soon as we can. You can do that here: Filtrete™ Support Message.

    Q: I forgot my password – How can I get it back?

    A: Please click on the “Forgot Password” link under “login” and a new password will be emailed to you. From there, you can change it.

  • General

    Q: I would like to talk to a support representative on the phone. Who should I call?

    A: You may call our team toll-free at 1-800-388-3458.

    Q: I would like to talk to a support representative on the phone. Who should I call?

    A: You may call our team toll-free at 1-800-388-3458.

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