1. Filtrete™ Smart Air Filters + Filtrete™ Smart App - FAQ

Filtrete™ Smart Air Filters + Filtrete™ Smart App - FAQ

  • Getting Started

    Q: How do I set up my Filtrete™ Smart Air Filter?
    A: Follow the instructions provided in the packaging.
     

    1. Enable Bluetooth on your mobile device
    2. Download and open app
    3. Follow instructions on screens to pair
    4. Remove tab on filter's sensor

    Q: How do I set up the app for the Filtrete™ Smart Air Filter?
    A: Download the Filtrete™ Smart App, which is available for free for iOS and Android on the App Store and Google Play, and follow the instructions on the setup screens.

  • Pairing

    Q: Why won't my sensor/filter sync?
    A: Follow the instructions provided in the packaging.

    Check to make sure Bluetooth is enabled on your smart phone device. Make sure your mobile phone and your Filter Sensor are within close range. Try syncing again closer to the sensor.

    Q: How do Smart sensors sync their data?
    A: This happens when the app is open or in the background. Sensor data is not uploaded if app is deliberately closed. The sensor collects data throughout the day but uploads this data to your mobile device as soon as you are home and within range of the Smart Air Filter (approximately 50 feet). If you are not noticing any updates, ensure your Bluetooth is enabled and your phone and Smart Air Filter are within range.

    Q: The app finds my filter sensor, but there is an error connecting.
    A: This could mean there is a slight delay from the connection. Don't worry, as long as all instruction steps are followed, the connection should be made with another try or two. Let our support team know if it doesn't. The process may go faster if the mobile device is within good cellular signal range or connected to a strong wi-fi signal.

    The app doesn't find my sensor when trying to pair.

    This could mean a couple things.
     

    1. Make sure Bluetooth is enabled on your phone.
    2. Make sure the "battery tab" has been removed from the sensor. A signal won't be sent out to your phone until this battery tab has been removed.
    3. Make sure your phone and your Smart Air Filter are in close proximity to one another.
    4. If all of the steps listed above are being followed, please let your support team know and they will assist you.
  • Filter-Specific Questions:

    Q: Do I need an app for the Smart Air Filter?
    A: Yes, you will need to download the Filtrete™ Smart App, which is available for free for iOS and Android on the App Store and Google Play.

    Q: Do I buy a new filter with a sensor every time, or is the sensor reusable?
    A: You will buy a new Smart Air Filter, which will have a new sensor attached. Once a filter has been used, you may dispose of the sensor (per your local electronics disposal guidelines). The sensor is not reusable.

    Q: When and where will these filters be available?
    A: The new Smart Air Filters will be available online and in-store spring 2018 with select Filtrete™ Brand retailers.

    Q: What performance levels will the Smart Air Filters be available in?
    A: The Smart Air Filters will be available in MPR 1500, 1900, 2200, and 2500.

    Q: Is the Smart Air Filter available in all filter sizes?
    A: No. There are many sizes of air filter slots, but the Smart Air Filter line covers the top 11, depending on performance level.

    Q: Do I need to be close to my HVAC system for the filter data to upload to the Filtrete™ Smart App?
    A: After extensive testing, Filtrete™ Brand found the Bluetooth® sensor could connect to a phone throughout most areas of large homes. Typical range for Bluetooth™ is approximately 50ft. Additionally, a connection to the sensor does not need to be constant for data to flow; the sensor only needs to be connected for a minimal amount of time to upload about a week's worth of stored sensor data.

    Q: How is Filtrete™ Brand integrating the Smart Air Filter into other smart home solutions like Nest, Amazon Echo, or Google Home?
    A: As we continue to build out the features of the Smart Air Filter product line and Smart App, we're interested in any and all ways to enhance the user experience. Integrating with major smart home solutions and ecosystems is something we are currently pursuing and will continue to do on an ongoing basis. At launch, we do expect to have Filtrete™ Alexa skills to communicate air quality, filter life, and to add replacement filters in the basket, but will continue to develop additional integrations throughout 2018 and beyond.

  • Account Settings & Security

    Q: How can I update my Smart Air preferences?
    A: You can update your preferences by pressing the "person-in-a-circle" icon on the top right of the home screen. From there, you can revise preferences by clicking "Edit" on the bottom of the "My Profile" screen.

    Q: Why does the app need my zip code?
    A: To help you understand your outdoor air quality, Filtrete™ Smart Air uses your zip code to deliver updated information on the air quality outside. We do not use the zip code for any other purposes.

    Q: Is my account data secure?
    A: All data falls under the protection of 3M's Legal and Privacy policies. For more information, please click on the links about the bottom of the "My Profile" screen.

    Q: Can I use more than one Filtrete™ Smart Air filter with the same account?
    A: Yes - you can add Filtrete™ Smart Air Filters by clicking on the 3 bar icon on the top of the filter information tile and then "+" to add/pair additional filters. The Filtrete™ Smart App supports as many filters as you wish to pair, but is limited to 7 total filters on Android devices.

    Q: How do I deactivate my account?
    A: Please notify our support team and your request will be processed as soon as we can. You can do that here: Filtrete™ Support Message.

    Q: How do I change my language?
    A: In our first version, only English is available.

    Q: I forgot my password - How can I get it back?
    A: Please click on the "Forgot Password" link under "login" and a new password will be emailed to you. From there, you can change it.

  • General

    Q: I would like to talk to a support representative on the phone. Who should I call?
    A: You may call our team toll-free at 1-800-388-3458.

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